Support

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Welcome to Amy Jo Berman’s Customer Support FAQ Page

If you have contacted us already, someone will be handling your request shortly, normally within 24 business hours.

How do I contact customer service?
You can contact customer service by sending an email to support@amyjoberman.com.

What hours is customer service open?
Monday-Thursday: 10:00am-5:00pm EST
Friday: 10:00am-2:00pm EST
Weekends and Holidays: Closed

What if I contact customer service and they are not open?
If your request has arrived after hours, on the weekend, or on a holiday, you will receive a message telling you that your request has been received. You will then hear from our team as soon as possible the next day the office is open.

What should I do if I do not receive my purchase invoice or product delivery message by email?
Search your inbox for the following email address: amyjo@amyjoberman.com or asst@amyjoberman.com.  Check your spam folder as sometimes messages can get stuck in there.  If you use gmail, check your “Promotions” tab.  If the message is not in your inbox or spam folder, please contact support by sending an email to support@amyjoberman.com

What should I do if I received my product delivery email but the links are not working and I cannot download the files?
For PC Users, If you left-click a link, it should take you to a new page to view the video or play the audio. If you right-click a link, you can download the file and save it to your computer or other device.

Occasionally, due to our product management system’s encoding, the links may become unreadable for some computer systems. If this happens, contact support by sending an email to support@amyjoberman.com.

How do I request a refund?

To request a refund, just ask.  No explanation necessary. Simply email our support team at:  support@amyjoberman.com and let us know what the product is and the email address you purchased with and our team will get back to you within 24 hours or on the next business day.  Please read the full terms and conditions for more detailed information regarding our refund policy.

I do not recall opting in to receive emails from Amy Jo Berman or I no longer want to receive emails from Amy Jo Berman. How can I remove my name from the mailing list?
We apologize if you did not request to be emailed and make every effort to eliminate spam. We do not want to send you anything that you do not want. So, to be removed from the mailing list, you have two options:

  • Click the “Unsubscribe” Link at the bottom of the message that you received
  • Please contact support by emailing support@AmyJoBerman.com and we will remove you from the list.

If you ever change your mind and wish to be added back to the mailing list, let us know and we will send you an email confirmation link.

Submit Your Concern to Our Support Team by Sending an Email to support@AmyJoBerman.com or call us at 310.997.0939